If you are like me, you’ve probably been with the model for the last decade. You’ve got watched your favourite pair of Ferragamo sneakers raise 33 % in worth. And you’ve seen the identical enhance all throughout the product line, from belts to ties to clothes.
So with a 33 % improve in the luxurious retail market, you’d come to expect that such a prestigious brand stick to the quality of workmanship that elevated them into turning into an internationally renowned success, right?
You wouldn’t expect them to just live off their popularity and lower corners in their manufacturing processes like most of the car makers have executed, right?
Properly, that’s just not the case.
Ferragamo has determined that they don’t seem to be solely going to extend their backside line from the entrance end, they’re going to do the same from the back. And to do this, what they should skimp on is workmanship.
I bought a belt from Saks Fifth Avenue a month and a half ago earlier than after a couple of years of wear, my older Ferragamo belt was falling apart. It was on the dearer side. It retailed for near $500.
When you purchase a belt that prices $500, you anticipate sturdiness, strength and an merchandise that you would be able to cherish for years, if not at the least a year. Something made from the same quality because the final belt from the same model that you simply bought.
NOT Something That would Begin to FALL APART AFTER THE FOURTH Wear.
Once I took off my belt on Saturday, the seams on the aspect began to come back off.
Do you know what occurs after that?
THE BELT IS DESTINED TO Break up IN HALF!
I sent out a tweet to Ferragamo asking if they would change the belt. You already know what’s loopy about this half?
I was RIDICULED by the Twitter community for having a faux belt. This Real belt I purchased from a TRUSTED RETAILER was being known as Pretend.
They said issues like:
@Choibolsan: Seems like a Made in China fake production. Are you positive you could have purchased it at Saks not at Sucks?
@Ponchomayto: it’s a fake belt, and if it is not faux, it is a defect then, however the stitching does not look unique
@Guisebule: Faux, you possibly can tell from the stitching high quality and why its falling apart.
@tanerojuthero: Very common in Africa, particularly from chinese merchandise, it is about all the things not just belts.
Do you know the way embarrassing that is when you’ve gotten 90,000 Twitter followers they usually’re calling your product Fake, saying it is a knock off from CHINA and it gets in comparison with shoddy merchandise in AFRICA? Particularly when the belt was supposedly made in Italy?
I felt so embarrassed afterwards and simply wished to cover my face and felt like a complete disgrace.
I have been in GQ Journal with Will Ferrell and i’ve never purchased a fake luxurious item in my life.
And right here I’m, being called out for purchasing a “faux” belt from what was as soon as my most beloved model. The one I’ve gone to for the last decade to purchase my shoes and my belts.
As embarrassing as that was, I decided to call Saks and ask them if I may get the contact data for Ferragamo to return my defective belt. They determined to take the step up and supply me a full refund, but I wanted more from Ferragamo for the embarrassment I had to encounter after that tweet that I sent out, so I determined to give them a call. Would not you want that too?
I talked to Carmen of their customer service division. Are you aware what they mentioned after i advised them about what occurred?
Carmen “The vendor is chargeable for the defect and if they’re providing you a refund, that is all that we are able to do.”
I instructed her that this was not a sales challenge. This had nothing to do with the retail outlet. This was a producing situation — and because the producer of the company, she wanted to step up and resolve the concern.
She mentioned she would not try this. Then she continued on to say that “The vendor is liable for the defect, not the producer.”
So I asked if Ferragamo would take any accountability for this. She said no. I requested her if I could quote her on that. She stated yes.
So here we are. Ferragamo is not the identical model you’ve grown to love over the many years. They are a fraud that is residing off their fame, like many of the other companies out there who’re skimping on their manufacturing processes and making poor quality products.
And guess what. In case you proceed to buy their merchandise, you may very well be next.
And the way are you going to feel when they kick you to the curb and say there’s nothing they will do for you?
It is sad to say that I as soon as liked Ferragamo, but I will never be shopping for another product from them once more.
And before you buy one other Ferragamo product, it’s possible you’ll want to think twice about how they handled me, because that’s what’s in store for you when your product fails.
Ferragamo, I bid you adieu. Good luck surviving in the subsequent decade, particularly when I’ll be quoting Carmen at your corporate offices in each single article I publish about poor quality, customer support and workmanship in the articles I publish within the media outlets I work with.